Services

Computer & Network

  • Computer network design, sales and support 
  • Computer sales and support (Windows, Mac, Android, etc)
  • Managed Services
  • Low-voltage cabling
  • Computer server sales and administration
  • Virtualization and cloud computing
  • Data and voice in-building wiring 
  • Diverse data backup solutions  
  • Disaster recovery specialists 
  • Wireless internet and networking  
  • Public wireless internet solutions 
  • File and printer sharing  
  • Office telecommunications systems 
  • Environmentally friendly solutions 
  • IT assessments  

Surveillance systems

  • Video surveillance systems 
  • Next generation IP-based video
  • Secure, local storage of recorded footage 
  • Extra long recording intervals
  • Infrared night time recording
  • Motion trigger recording 
  • Audio recording 
  • Remote access viewing capabilities
  • Smartphone app viewing capabilities 
  • High definition recordings
  • Managed video systems 
  • Video surveillance assessments

Development & Design

 

  • Web site design 
  • Web site maintenance
  • Content management systems 
  • Domain, website & e-mail hosting
  • Web application development
  • Database development 
  • Mobile app development 
  • Custom CRM systems 
  • Mobile friendly development 
  • Mobile systems integration
  • SSL & web security 
  • Development assessments  

Security & Protection

  • Hardware firewalls 
  • Secure remote network access
  • Complete network and e-mail anti-virus 
  • E-mail anti-spam 
  • Intrusion Prevention systems
  • Artificial Intelligence anti-malware systems 
  • Managed security administration
  • 24/7 security monitoring  

voice Systems

  • Next generation office phone systems 
  • Multiple internal extensions
  • Desktop and cordless handsets
  • Voicemail to e-mail features
  • Remote extensions 
  • Voice over IP solutions 
  • Voicemail systems 
  • Potential to reduce monthly phone bills 
  • Telecommunications assessments  

Regulatory Compliance

  • Network penetration testing
  • Network phishing testing 
  • HIPAA compliance assessments
  • Privacy compliance audits
  • Regulatory compliance training
  • Security assessments  

Policies

 

Network Support & Managed Services - Terms & Conditions

Terms and Conditions revised this 22nd day of March, 2019 for Lexington IT Solutions, LLC.

  1. General Terminology (indefinite, subject to change with notice)
    1. Commencement Date: The date on which these Terms and Conditions are accepted by the Client. Acceptance of services from Lexington IT Solutions, LLC denotes acceptance of these Terms and Conditions. 
    2. Standard Response Time: 
      1. Major / Critical outages: Within four hours. A critical outage is defined as total system failure.
      2. Minor / non-critical outages: Within one business day.
      3. Moves, Adds and Changes (MACs): Within three business days

Response times are dependent on network technician availability and are not guaranteed. Lexington IT Solutions, LLC  will make every effort possible to maintain or shorten the standards noted above.

  1. Service Rates: Standard hourly rate applies, based on Client’s service package. A minimum of 60 minutes (1 hour) will be charged.
  2. Trip Charges: Any work which requires a technician to be dispatched outside a 15 mile radius of downtown Lexington, SC will incur a minimum trip charge of $75.00 (per trip) and a minimum of two billable hours (per trip), unless otherwise indicated.
  3. LITS:  The company Lexington IT Solutions, LLC will henceforth be referred to as LITS in this document.

Town of Lexington Municipal Complex located at 111 Maiden Lane will be used for distance measurement

  1. Parts and Availability: Parts required for replacement will be provided and charged at LITS standard pricing. All parts purchased from LITS will carry a standard manufacturer’s warranty, which the Client is responsible for. Documentation regarding warranty will be provided to the Client upon request, and additional information will be provided to the vendor by LITS as requested. The Client will be responsible for any regular warranty incurred costs, such as shipping & handling, which is traditionally not covered by warranty claims. LITS will attempt to install and configure Client-supplied parts, but cannot hold any guarantee of network / system compatibility. “Parts” are defined as components, such as, but not restricted to the following items: CPUs, motherboards, floppy drives, hard drives, memory, video cards, network interface cards, keyboards, mouse, trackballs, monitors, power supplies, CD-ROMs, sound cards, cables, routers, hubs, modems, bridges, switches and software.
  2. Service Calls: Each time a service call is made, the work to be performed must be indicated upon the initial request for service. The work performed will be documented and noted. If additional labor not associated with the original service call is required or requested, the Client will submit an additional service call ticket. 
  3. Recurring Condition: If the Client notifies LITS within two days of a support request that the problem for which that support request was made has reoccurred, LITS will return to re-evaluate the problem. Upon evaluation, LITS reserves the right to repair the problem at no charge to the Client, should it be determined that the problem was not repaired correctly previously. However, if LITS determines that the problem recurred because alterations were made or instructions were not followed by the Client, their agents, representatives or employees, services will be rendered at the standard hourly rate, depending on the Client’s service package. For the purpose of this section, alterations are defined as: any software download from the Internet, including but not limited to: Java and Active X executables, software updates, browser updates, whether intentional or not; physical damage; physical entry into a computer; connection or disconnection of any cables, component or peripheral; and/or any other changes made by the Client or its agents, employees, contractors, licensees or invitees that actually caused the condition to recur. 
  4. Software: LITS does not manufacture software. LITS will install software purchased by the Client and will contact the software manufacturer, if necessary, in an effort to resolve “bugs” or compatibility issues in the software - however, LITS disclaims all liability for the failure of any software, (whether or not installed by LITS) to work properly, or for its intended purpose on the Client’s network or on any individual computer of the Client.
  5. Loss of Data: The Client represents that it has established and regularly follows procedures for fail-safe backup and security of the Client’s data. The Client further explicitly agrees that LITS shall not be responsible for the integrity or existence of any data on the Client’s network or any individual computer of the Client; and that the Client will indemnify, defend and hold harmless LITS in the event of corruption, theft, disclosure or loss of any data of the Client, or of any of their parties.
  6. Incidental and Consequential Damage: The Client explicitly agrees that LITS shall not be responsible for incidental or consequential damages arising from the Client’s inability to use its network or any individual computer during any service call made by LITS or for any loss suffered by the Client as a result of any subsequent equipment failure, without limitation.
  7. Indemnification: In addition to, and not in limitation of, disclaimers of liability made by LITS for hardware and software damage in any other portion of this agreement, for any hardware or software failure for which a Service Call is made by the Client to LITS, which failure has the effect of causing loss to any third party, whether or not by delay, loss or corruption of data, loss or benefit of any contracts, or any other loss, the Client shall indemnify, defend and hold free and harmless LITS from and against any and all claims, judgments, damages, penalties, fines, costs, liabilities and losses (including, without limitation, sums paid in private rights of action or in settlement of claims, legal fees, consultant fees and expert fees) which arise during or after the Term as a result of such failure.
  8. NDA: LITS and its employees are hereby bound with the Client by a Non-Disclosure Agreement (NDA). The NDA will cover any proprietary information belonging to the Client, where LITS might have access, or visibility to such information. The Client shall indemnify, defend and hold free and harmless LITS from and against any and all claims, judgments, damages, penalties, fines, costs, liabilities and losses (including, without limitation, sums paid in private rights of action or in settlement of claims, legal fees, consultant fees and expert fees) which arise during or after the Term as a result of proprietary information being shared by one of its employees or contractors. LITS will however cooperate with any law enforcement agency investigating such a breach, and will attest in a court of law that an NDA has been broken. In the event that network or system passwords are shared by breaking the NDA, LITS will, at no charge to the Client, change all affected passwords as soon as reasonably possible.
  9. Client’s Insurance: Although LITS will take commercially responsible measures to avoid any activity that would jeopardize or conflict with any insurance coverage maintained by Client, or cause the premium charged to the Client to increase, LITS shall not be responsible for damage to any of the Client’s computer equipment or data. LITS reserves the right to repair and replace equipment deemed to have failed directly through the fault of one its employees, under the sole discretion of management.
  10. Payment: All invoices submitted to the Client by LITS are under the terms of ‘payable upon receipt’. A payment is considered late or overdue if payment is not received within 14 calendar days from the date an invoice is sent. A late payment fee of 5% monthly will be applied to subsequent invoices, should an invoice become overdue. With respect to any action by LITS to collect payment due under this Agreement, the Client agrees to pay all costs of such collection, without limitation, costs of suit, expenses, and reasonable attorney’s fees.
  11. Support & On-boarding: LITS employs the use of network monitoring tools to ensure functionality of client equipment and infrastructure. LITS also employs the use of remote access support tools, in order to manage and administer computer networks and technology-related equipment for its Clients. Access to Client equipment, infrastructure and systems are not limited to any specific time of day, and LITS reserves the ability to perform tasks at any time, including the performance of Managed Services tasks, with or without notice. While LITS may have access to, and keep record of, credentials, passwords, network architecture documents, and other such materials, the Client is responsible for keeping record of aforementioned information and data. At no point does LITS agree to be the sole holder of said information and data, and in the event it is, no liability, warranty, guarantee or other promise is inferred or agreed to. The Client therefore agrees that they shall indemnify, defend and hold free and harmless LITS from and against any and all claims, judgments, damages, penalties, fines, costs, liabilities and losses (including, without limitation, sums paid in private rights of action or in settlement of claims, legal fees, consultant fees and expert fees). LITS’s on-boarding process may incur a fee, subject to the service package selected by the Client.
  12. Co-operation: The Client hereby agrees that it will use its commercially reasonable efforts to cooperate with and assist LITS in the performance of LITS's duties hereunder to such extent as LITS may reasonably require. Such cooperation will include, but will not be limited to, providing relevant and necessary data, files, information, equipment, hardware, testing and timely approvals and workspace reasonably satisfactory to LITS for provision of any services related to any services. 
  13. Changes: Changes may be made from time to time in regards to the Terms & Conditions. This may include changes to the Service Rates. In such an event where changes to Service Rates take place, LITS will inform the Client, in writing, with no less than 30 days’ notice of any changes. Changes will therefore not come into effect until 30 days after the dated letter / e-mail. 
  14. Cloud backup, Anti-Malware, and Other Software: All software, including but not limited to Cloud backup and Anti-Malware are licensed, third-party services offered, administered, managed, and invoiced by LITS. Acceptance and use of the services denotes acceptance of all terms, including but not limited, to those listed below. 
    1. You may not transfer this service, electronically or otherwise, and you may not make any copies of this service. You may not assign or grant sub licenses or leases, or permit your copy or other copies of this service to be distributed to others. You may not reverse engineer, disassemble, reverse, translate, or in any way derive from this service any source code form. 
    2. You expressly acknowledge and agree that use of the cloud backup services, anti-malware, and any other third party software and services is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law. All software services are provided “as is,” with no warranties whatsoever. LITS and such third parties expressly disclaim to the fullest extent permitted by law all express, implied, and statutory warranties, including, without limitation, the warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement of intellectual property rights. It is at your own discretion and risk that you use the service. You will be solely responsible for any damages to your computer system or loss of data that results. LITS makes no warranties or representations that the functions contained in the software or services will meet your requirements, that the operation of the software or services will be uninterrupted or error-free, or that defects in the software or services will be corrected. 
    3. Under no circumstances shall LITS or its affiliates (including suppliers, resellers, or partners) or their respective executives, employees, shareholders or contractors be liable for personal injury, or any incidental, special, direct or consequential damages whatsoever, including without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising from or related to your use or inability to use the any software, services, or this agreement, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if any such party has been advised of the possibility of such damages. In no event shall LITS, or its affiliates’, total liability to you, for all damages exceed the amount, if any, paid by you to LITS for the software and/or services during the six months prior to the event which gave rise to the damages in question. If the software and services are provided without charge, then there shall be no liability to you whatsoever. The foregoing is your sole and exclusive remedy for any breach. This limitation of liability for personal injury or exclusion of incidental, consequential, or direct damages, will apply only to the extent permitted under applicable law. The disclaimers and limitations set forth above will apply regardless of whether or not you accept the software, service, updates or upgrades.
    4. LITS shall have the absolute and unilateral right in its sole discretion to deny use of and access to all or any portion of the software or services to licensee or other users who are deemed or suspected by LITS to be using the software or services in a manner not reasonably intended by LITS or in violation of law or this agreement, including but not limited to suspending or terminating a licensee’s or another user’s license to use the software or services. The Software or Service is designed to serve the needs of particular types of users, i.e. individual consumers or business accounts. If you have purchased Services that are inappropriate for your actual usage, LITS may require you to switch to appropriate Services. LITS may, in its sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of the Software or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. We also reserve the right to terminate or suspend your license to use the Software or Services, without prior notice, in the event of a violation of this policy. The Software may cause your Computer, without additional notice, and on an intermittent or regular basis, automatically to connect to the Internet in order to validate that the Software is being operated in accordance with this agreement (a process referred to as “Activation”). In some cases, Software that fails to activate may offer only limited functionality or may not operate at all.
  15. Termination & Off-boarding: Either LITS or the Client may terminate this agreement, Terms & Conditions, and subsequent services from LITS at any point in time, without notice. In the event of termination by either party, LITS will compile and submit a final statement of account / invoices outstanding, which may include an off-boarding fee, depending on the Client’s service package. Once the account has been paid in full, to the complete satisfaction of LITS, the Off-boarding process will be initiated. This includes, but is not limited to, removal of LITS’s remote support tools, remote monitoring tools, owned assets located at the Client’s physical premises, etc. Should the Off-boarding process not be completed, for any reason whatsoever, the Client hereby agrees to pay a monthly fee of $950.00 per month, beginning in the first calendar month following the notice of termination. This fee is charged to recover costs incurred by LITS for continued use of various tools, including but not limited to, network monitoring, remote support, etc. In the event that pre-paid, recurring licensing exists that LITS invoices for, such as annual end-point protection, it is hereby understood and agreed that the Client is responsible for informing LITS that they wish to terminate such licensing, in accordance solely with LITS’s termination policies. In the absence of a request for termination, the services will automatically renew and the Client will be invoiced by LITS. 
  16. Agreement: The Client, by way of accepting our services, agrees in whole to the Terms & Conditions outlined herein, as well as any subsequent document pertaining to products, services or other related activities. Should any section be found unenforceable by a court of law, that section will be considered severable from the whole, and therefore does not invalidate any document in its entirety.